At Zivi Trails, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

Returns Eligibility

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • We do not accept returns for products that have been used, damaged after delivery, or are not in their original condition.

How to Request a Return

To initiate a return, please contact our support team at [email protected] with the following information:

  • Your full name

  • Order number

  • Reason for the return

  • Photos of the item (if applicable)

We will respond within 2 business days with return instructions.

Return Shipping

  • The customer is responsible for the cost of return shipping.

  • We recommend using a trackable shipping method to ensure your item is safely returned.

  • Once we receive and inspect the returned item, we will notify you via email.

Refunds

  • If your return is approved, we will process a refund to your original payment method (if prepaid) or confirm cancellation if payment was to be made upon delivery.

  • Refunds will be processed within 5–7 business days after receiving the returned item.

  • In the case of incorrect, defective, or damaged items, we will offer a full refund or a free replacement, depending on your preference.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, email us at [email protected] within 48 hours of receiving your order.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “final sale” or “non-returnable” at the time of purchase

  • Products damaged due to misuse, negligence, or unauthorized repair

  • Custom or personalized items

Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

  • Check your bank or payment provider

  • Contact your credit card company or bank (it may take some time before your refund is officially posted)

  • If you’ve done all of this and still haven’t received your refund, contact us at [email protected]

Policy Updates

Zivi Trails reserves the right to modify this Refunds and Return Policy at any time. Updates will be posted on this page.

Contact Us

If you have any questions about your return or refund, please reach out to us at:
Email: [email protected]