At Zivi Trails, we’re dedicated to delivering your gear safely and securely, no matter where your adventure takes you. This Shipping Policy outlines how we handle the shipment of your orders placed on zivitrails.com.

Order Processing

All orders are processed within 1–2 business days after confirmation. Once your order is processed, you will receive a confirmation email with details of your purchase and shipment.

Shipping Confirmation and Tracking

After your order is shipped, we will send a shipping confirmation email containing a tracking number (if applicable). You can use this number to monitor the status of your shipment through our logistics partner’s website.

Shipping Methods

We work with trusted delivery partners to ensure your products reach you in excellent condition. The available shipping method(s) for your region will be shown during checkout.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout and are based on the destination and total weight or volume of the package.

Failed Deliveries

If a delivery is unsuccessful due to incorrect address details or unavailability at the time of delivery, our team will contact you to arrange a second attempt or alternative solution. Additional delivery charges may apply in such cases.

Damaged or Lost Packages

If your order arrives damaged or does not arrive at all, please contact us immediately at [email protected]. Include your order number and, if applicable, photos of the damaged package. We will investigate the issue and take appropriate steps to resolve it.

Contact Us

For questions related to shipping or order status, please reach out to:

Email: [email protected]